Terms and Conditions

Thank you for your support and purchasing from Coach Eisen!

Replacement Option:

Although we do not offer refunds we do understand that shipping related issues or discrepancies may occur!

Conditions for Replacement:

Notification Period: Please email us at ADMIN@COACHEISEN.COM  within 24 hours of receiving your order to report any concerns, issues, or the need for a replacement.

Required Information: In your email, provide clear photographic evidence of the damaged item or the item not matching the description. This will help us assess the issue promptly.

Resolution Timeframe: We will strive to resolve and ship replacement items within 10 - 14 days from the date the concern is reported. If additional time is needed we will contact you promptly to advise!

Shipping Costs: We will cover the shipping costs for replacement items if the damage or discrepancy is verified to be a result of shipping or manufacturing.

Contact Information:

For issues, concerns, and replacements, please contact us via email at ADMIN@COACHEISEN.COM. We are committed to addressing your concerns promptly and ensuring your satisfaction with our products.

**Note:** This policy is effective from the date of purchase. 

We appreciate your understanding and cooperation. Thank you for being a valued customer!